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Terms of Service

Welcome to Mhai Kitchen! By using our website or placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully.

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1. Overview

Mhai Kitchen (“we”, “us”, “our”) provides Filipino-inspired meals, frozen goods, and catering services through our website, social media platforms, and direct channels. These terms govern your use of our website and any transactions with us.

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2. Use of the Website

You agree to:

  • Use the website only for lawful purposes

  • Provide accurate and complete information when placing an order

  • Not engage in fraudulent or harmful activity on the site

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a violation has occurred.

 

3. Orders & Payments

  • Orders can be placed via our website, messaging platforms, or in person.

  • All prices are in [PHP or your currency] and are subject to change without notice.

  • Full payment is required before orders are confirmed.

  • We accept payments via [Paypal, bank transfer, credit/debit card, etc.].

Once an order is confirmed, cancellations or changes must be requested within [insert time window].

 

4. Delivery & Pick-Up

  • Delivery is available in selected areas. A delivery fee may apply.

  • We aim to deliver orders on time, but delays due to traffic, weather, or other factors are possible.

  • Customers are responsible for providing accurate delivery information.

  • Pick-up is available by schedule at [insert address or pick-up point].

 

5. Returns & Refunds

Due to the perishable nature of our products:

  • We do not accept returns.

  • Refunds or replacements will be offered only for valid concerns (e.g., incorrect items, spoiled food), reported within 24 hours of receipt.

  • Photo proof and order number are required for any claim.

Please contact us at [insert email or number] to initiate a complaint or refund request.

 

6. Allergens & Food Safety

Our food is prepared in a kitchen that may handle common allergens such as peanuts, seafood, eggs, and dairy. We strive to prevent cross-contamination but cannot guarantee allergen-free meals.

If you have allergies or dietary restrictions, please contact us before placing your order.

 

7. Intellectual Property

All content on the Mhai Kitchen website and social platforms—including logos, images, menus, and designs—is our property and may not be used or reproduced without permission.

 

8. User Submissions

If you share reviews, photos, or testimonials, you grant Mhai Kitchen the right to use and share that content for marketing purposes unless you request otherwise in writing.

 

9. Limitation of Liability

Mhai Kitchen shall not be held liable for:

  • Any indirect or incidental damages

  • Delivery delays or interruptions

  • Food reactions if allergen details were not disclosed to us

Our total liability will not exceed the value of your order.

 

10. Changes to Terms

We may update these Terms of Service at any time. Changes will take effect upon posting. Continued use of our services constitutes acceptance of the updated terms.

 

11. Contact Us

If you have any questions about these Terms, please reach out to us:
📧 info@mhaikitchen.com
📞 +97158 829 0675

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