Consumer Protection Statement

At Mhai Kitchen, we are committed to upholding the rights of our customers and ensuring that your experience with us is safe, transparent, and fair. We adhere to all applicable consumer protection laws and prioritize your satisfaction and well-being.

 

Your Rights as a Consumer

As our customer, you are entitled to the following:

1. Right to Safety

   • All our food products are prepared in a clean and hygienic environment following proper food handling and storage standards.

   • We provide accurate allergen and ingredient information upon request.

2. Right to Information

   • We provide clear details about product contents, pricing, order terms, and delivery conditions.

   • You may contact us for clarification on any product before purchasing.

3. Right to Choose

   • We offer a range of ready-to-eat meals, frozen goods, and event trays with honest representations of our offerings.

4. Right to Redress

   • If you receive a damaged, incorrect, or spoiled product, you may request a refund or replacement within 24 hours of delivery or pick-up.

   • Valid concerns must be supported with a photo and proof of purchase.

5. Right to Be Heard

   • We welcome and value all feedback, inquiries, and complaints.

   • You may contact us anytime via info@mhaikitchen.com and we will respond promptly.

 

Product Assurance

• We do not sell expired or previously frozen items as fresh.

• All food is labeled with preparation/packaging dates when applicable.

• We practice honest marketing and do not make false claims.

 

Data Privacy

• Your personal data is collected only for the purpose of fulfilling orders and improving your experience.

• We do not sell or misuse your information. Please refer to our [Privacy Policy] for more details.

 

Commitment to Improvement

We continuously strive to improve our products and services. If you believe your consumer rights have been violated, please reach out to us directly.